📅 Effective: 12 April 2026
📋 This Refund & Cancellation Policy explains when refunds are applicable for services provided by VK Digital Solution. Please read this carefully before purchasing any service. By engaging our services, you agree to this policy.
⚡ Quick Summary
✅
Eligible for Refund
Work not started, duplicate payment, or service not delivered as agreed
❌
Not Refundable
Monthly retainer fees once period begins, ad spend paid to Google/Meta
🤝
Case-by-Case
Partial refunds for incomplete one-time projects evaluated individually
📅 Monthly Retainer Services
Monthly services include SEO, Social Media Management, Google Ads, Meta Ads, Content Marketing, and Personal Branding packages.
Non-Refundable Once Work Begins:
- Monthly fees are non-refundable once the service month has started
- Partial months are not pro-rated or refunded if cancelled mid-month
- Fees paid in advance for future months are non-refundable after work has begun for that month
Exception — Before Work Begins:
- If payment is made but work has NOT yet started, a full refund will be issued within 7 working days
- "Work started" means any deliverable, report, campaign setup or communication related to that month's service has commenced
💡 Best Practice: If you're unsatisfied with our services, please contact us first. We will work to resolve your concerns before considering cancellation. Our goal is your satisfaction and business growth.
🔧 One-Time Project Services
One-time projects include logo design, graphic design packages, video editing, content writing packages, and social media setup.
Standard Payment Structure:
- 50% advance payment required before work begins
- 50% balance due upon project completion and delivery
Refund Eligibility:
- If project is cancelled before any work begins — 100% advance refund
- If project is cancelled after work begins but before 50% completion — 50% advance refund
- If project is cancelled after 50% or more work is complete — advance is non-refundable
- Final 50% payment is non-refundable once delivery is made and approved
⚠️ Revision Policy: All packages include unlimited revisions until you are satisfied. Refunds are not applicable simply because you changed your mind about the service after work has been delivered as agreed.
💻 Website Development Projects
Website development projects follow a milestone-based payment and delivery structure.
Payment & Refund Schedule:
- Milestone 1 (50% advance): Design mockup delivery — refundable if cancelled before design approval
- Milestone 2 (25% on development): Non-refundable once development begins
- Milestone 3 (25% on delivery): Due on final delivery — non-refundable
Post-Delivery:
- 30-day bug-fixing support is included free of charge after delivery
- Bugs or issues with our delivered code will be fixed at no extra cost within 30 days
- Changes in requirements or new features after delivery are not covered under refund
🎯 Ad Spend & PPC Campaigns
⚠️ Important: Ad spend paid directly to Google Ads, Meta Ads, or other advertising platforms is completely non-refundable by VK Digital Solution. These are third-party platform charges outside our control.
What This Means:
- Google Ads budget spent on campaigns cannot be refunded by us
- Meta (Facebook/Instagram) ad spend is non-refundable
- Platform management fees for a month already in progress are non-refundable
Our Management Fee:
- Our campaign management fee is separate from your ad spend
- Management fees for a month in progress are non-refundable
- If we fail to launch campaigns within 3 business days of receiving all required assets, a pro-rated refund of management fees may be considered
💡 You always have full transparency and ownership of your Google and Meta ad accounts. We manage them on your behalf — you can verify all spending directly in your account dashboard.
🛑 Cancellation Policy
How to Cancel Monthly Services:
- Send a written cancellation request via email to info@vkdigitalsolution.com or WhatsApp
- Minimum 15 days notice required before next billing date
- Services continue until the end of the paid period
- All data, reports and assets will be handed over within 7 working days of cancellation
What Happens After Cancellation:
- All ongoing campaigns will be paused or handed over as per your request
- Login credentials for any accounts we created will be transferred to you
- All work done during the service period remains your property
- Final report and performance summary will be provided
✅ Cases Eligible for Refund
We will process refunds in the following specific situations:
- Duplicate Payment: If you accidentally paid twice for the same service — 100% refund of the duplicate amount
- Service Not Started: Payment made but work has not commenced — 100% refund
- Non-Delivery: If we fail to deliver the agreed service within the committed timeline without valid reason — proportional refund
- Wrong Charge: If you were charged an incorrect amount — difference will be refunded immediately
- Technical Error: Payment processed due to a technical error — 100% refund
✅ In all eligible refund cases, we process refunds within 7-10 working days back to the original payment method.
🔄 How to Request a Refund
Follow these simple steps to request a refund:
2
Provide Details
Include your name, service purchased, payment date, amount, transaction ID and reason for refund request
3
Review (2-3 Working Days)
Our team will review your request against this policy and respond within 2-3 working days with a decision
4
Refund Processed
Approved refunds are processed within 7-10 working days to the original payment method (bank transfer or UPI)
⚖️ Disputes & Resolution
We believe in resolving all issues amicably. If you are dissatisfied with our service:
- Step 1: Contact your dedicated account manager directly via WhatsApp
- Step 2: If unresolved, escalate to info@vkdigitalsolution.com — we respond within 24 hours
- Step 3: Schedule a call with Vipin Kalal (Founder) to discuss and resolve
- Step 4: If still unresolved, formal dispute resolution as per our Terms & Conditions applies
All disputes are governed by the laws of India, with jurisdiction in Ahmedabad, Gujarat.
💡 Our Promise: We genuinely care about your satisfaction. 98% of client concerns are resolved within 24 hours. Please reach out before assuming a refund is the only solution — we will do our best to make it right.
